Refund policy

REFUND POLICY

Last Updated: July 2026

1. Our Commitment

At Yoraken Studio, every artwork is individually handcrafted and made to order. Due to the handmade nature of our products, please review this policy carefully before placing your order.

By completing your purchase, you acknowledge and accept the terms below.

2. Handmade Product Notice

Every piece is individually handcrafted.

Minor variations in:

wood grain
resin flow
resin patterns
color tone
texture
finish

are natural characteristics of handmade artwork and are not manufacturing defects.

Each piece is unique and may differ slightly from product photos.

3. Order Changes & Cancellations

Orders may be cancelled within 12 hours of purchase.

Once production has started, cancellations cannot be guaranteed because materials and labor have already been allocated to your order.

4. Damaged or Defective Products

If your order arrives damaged or defective, contact us within 48 hours of delivery.

Please include:

Order Number
Clear photos
Video showing the issue
Photos of the shipping box

Without sufficient evidence we may be unable to process your claim.

After review, Yoraken Studio may provide:

a replacement,
replacement parts where appropriate,
or a refund.

The chosen resolution depends on the nature of the issue.

5. Shipping Delays

Delivery times shown on our website are estimates only.

Delays caused by:

customs,
shipping carriers,
weather,
holidays,
or other events outside our control

do not automatically qualify for refunds.

6. Returned Packages

If a package is returned because of:

an incorrect shipping address provided by the customer,
failure to collect the package,
refusal of delivery,

the customer is responsible for any additional shipping costs required to resend the order.

7. Returns

If you are entitled to return an item under applicable consumer law, the item must:

be unused,
be returned in its original condition,
include original packaging.

Customers are responsible for return shipping costs unless the return is due to a verified defect or our error.

8. Refund Processing

Approved refunds are issued to the original payment method.

Processing may take 5–10 business days, depending on your bank or payment provider.

9. Chargebacks

If you experience any issue with your order, please contact us first at:

bogutanas@gmail.com

We are committed to resolving problems fairly and quickly.

Opening a payment dispute before allowing us a reasonable opportunity to resolve the issue may delay the resolution process because payment providers require additional investigation.

10. Contact

Questions regarding returns or refunds can be sent to: